These Booking Conditions, together with the privacy policies, form the basis of your contract with Lago di Como Apartments for execution of the Accommodation Agreement.
Please read the contents of this document carefully as our respective rights and obligations are set out herein.
In these Booking Conditions, “you” and “your” means all persons named on the booking (including anyone added or substituted at a later date). “We”, “us” and “our” means Lago di Como Apartments which is the company who owns or manages the property you have rented.
1 - Your Booking
By making a booking, the person that completes the process is identified as the party leader and is responsible for making all payments due to us.
Subject to availability, we will confirm your arrangements by issuing a confirmation by email. Please check the booking confirmation carefully and contact us if this document or any other appears to be incorrect or incomplete, as it may not be possible to make changes later. Please note that to complete the booking you must be of age 21, children and teens staying must be accompanied by an adult.
2 - Your Contract
The contract comes into existence when we send your booking confirmation. The above contract is governed by Italian laws and the parties agree that any dispute or claim will fall under the jurisdiction of Italian law.
3 - The cost of your arrangements
We reserve the right to increase or decrease our rates at any time. The price of your arrangements will nevertheless be confirmed at the time of booking.
As from the time that your booking is confirmed (subject to errors and omissions), the price of your arrangements will not be increased or changed.
The confirmed rate will not include any local tourist taxes. Lago di Como Apartments reserves the right to add the amount of any such taxes to the confirmed rate.
Lago di Como Apartments reserves the right to correct errors in both advertised and confirmed prices. We will update the prices as soon as we become aware of the error. Please note, errors and changes may occasionally occur.
4 - Changes by you
In case you want to make changes to your booking, you necessarily have to inform us by email. Whilst we will try to assist you, we cannot guarantee that amendment requests can always be met.
5 - Cancellations by you
Should you need to cancel your stay once the booking has been confirmed, the party leader must advise us immediately by email writing at [email protected]
If you cancel after the free cancellation period indicated in the booking confirmation that you have received, you will incur a cancellation charge equal to the amount set by cancellation policy applicable at reservation time.
6 - Changes and cancellations by us
We plan offers and rates various months in advance. Occasionally we need to make changes or correct errors on the website and other details, both before and after bookings have been confirmed. We try, as far as possible, to avoid changes and cancellations but we reserve the right to make such. The majority of changes are minor but we occasionally need to make more significant changes. In this case, we will do our best to inform you as soon as possible. If there is the possibility and sufficient time to make arrangements before the start date of your break, we will offer you the following alternatives:
(a) (for significant changes) accept the modified conditions
(b) an alternative stay proposed by us, with similar or higher standards and conditions with respect to the stay originally booked, or
(c) cancel or accept the cancellation, in which case any payment already made to us will be returned to you. Please note that the alternatives proposed above do not apply if the changes are only minor.
7 - Force Majeure
Except where otherwise expressly stated in these Booking Conditions, we cannot accept any liability for any additional cost or expense that you incur (as described in detail in point 9) or if the use of our services, in whole or in part, is limited as a result of “force majeure”. In these Booking Conditions, “force majeure” means any event that we or our service providers cannot, even with all due care, foresee or avoid. Such events include events of war and the like, riots, civil wars, terrorist attacks, natural or nuclear disasters, fire, adverse weather conditions, strikes or any other event outside our control including pandemics.
8 - Problems and complaints
In the event that you have any reason to complain or to report any problem that you have encountered, you must immediately inform the service provider in question. Any verbal notification must be put in writing and sent as soon as possible to our provider. Until we become aware of a problem, we cannot try to resolve it. Many problems can be easily resolved.
9 - Behaviour
When you book with us, you accept responsibility for any damage or loss caused by you or by any member of your party. Full and immediate payment for any damage or loss caused must be paid directly to the hotel manager or service provider. If you fail to do so, you will be responsible for meeting any claim brought against you and you will be required to make full payment of our legal expenses and those of any third parties involved.
